7-Day Return Window
At WildHaven, we stand behind the quality of our products. If you are not completely satisfied with your purchase, you may return it within 7 days from the date of delivery for a full refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- Item must be unused, in its original condition, and in the original packaging.
- Item must be returned within 7 days of delivery.
- Proof of purchase (order number or receipt) is required.
- Item must not be a final sale or clearance item.
Non-Returnable Items
The following items are not eligible for returns:
- Items marked as "Final Sale" or "Clearance"
- Gift cards
- Customized or personalized products
- Opened bird seed or food products
- Items damaged due to misuse, improper care, or normal wear and tear
How to Initiate a Return
- Email us at [email protected] with your order number and the reason for return.
- Once your return is approved, we will send you a Return Merchandise Authorization (RMA) number and return shipping instructions.
- Pack the item securely in its original packaging, including all accessories and documentation.
- Ship the item to: WildHaven LLC, Returns Department, 1234 Mountain View Drive, Denver, CO 80202.
- Include the RMA number clearly marked on the outside of the package.
Return Shipping Costs
- Defective or incorrect items: WildHaven will cover return shipping costs.
- Buyer's remorse or changed mind: Customer is responsible for return shipping costs.
- Original shipping charges are non-refundable.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within 5-7 business days.
Exchanges
If you would like to exchange an item for a different size, color, or product, please follow the return process above and place a new order for the desired item. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery at [email protected] with photos of the damage. We will arrange for a replacement or full refund at no cost to you.
Colorado Consumer Protection
WildHaven LLC operates in compliance with Colorado consumer protection laws, including the Colorado Consumer Protection Act (C.R.S. § 6-1-101 et seq.). Colorado residents are entitled to all rights and remedies provided under state law.
Contact Us
If you have any questions about our return policy, please contact us:
- Email: [email protected]
- Phone: (303) 555-0100
- Mail: WildHaven LLC, 1234 Mountain View Drive, Denver, CO 80202