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WildHaven Policies

Shipping Policy

Last updated: March 1, 2026

Order Processing

All orders are processed within 1-2 business days (Monday through Friday, excluding holidays) from our warehouse in Denver, Colorado. You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

  • Standard Shipping: 3-5 business days within the contiguous United States. $7.99 flat rate.
  • Express Shipping: 1-2 business days. $19.99 flat rate.
  • Free Shipping: Available on all orders over $75 within the contiguous United States.

Shipping Destinations

We currently ship to all 50 United States, including Alaska and Hawaii. Additional shipping charges may apply to orders shipped to Alaska, Hawaii, and U.S. Territories (Puerto Rico, Guam, U.S. Virgin Islands). We do not ship internationally at this time.

Shipping Rates

Shipping rates are calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number. You can track your package through the carrier's website. If you have not received tracking information within 3 business days of placing your order, please contact us at [email protected].

Delays

While we strive to deliver your order within the estimated timeframe, WildHaven is not responsible for shipping delays caused by the carrier, weather conditions, holidays, or other circumstances beyond our control.

P.O. Boxes & APO/FPO

We ship to P.O. Boxes and APO/FPO addresses via Standard Shipping only. Express Shipping is not available for these addresses.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date at [email protected] with your order number and photos of the damage (if applicable). We will work with the carrier to resolve the issue.

Contact Us

If you have any questions about our shipping policy, please contact us:

  • Email: [email protected]
  • Phone: (303) 555-0100
  • Mail: WildHaven LLC, 1234 Mountain View Drive, Denver, CO 80202

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