Our Warranty Commitment
WildHaven LLC stands behind the quality of every product we sell. We offer a comprehensive warranty program designed to give you confidence in your backyard bird sanctuary investment.
Standard Warranty Coverage
All WildHaven products come with a 1-year limited warranty from the date of purchase, unless otherwise specified on the product page. This warranty covers:
- Manufacturing defects in materials and workmanship.
- Structural failure under normal use conditions.
- Hardware malfunctions (hinges, latches, closures).
- Finish deterioration not caused by improper care or weather exposure.
Extended Warranty
Select premium products carry an extended warranty as indicated on their product pages:
- Premium Wooden Feeders: 3-year limited warranty on cedar construction.
- Squirrel-Proof Feeders: 2-year warranty on squirrel-proof mechanism.
- Solar-Powered Products: 2-year warranty on solar panel and pump.
- Bird Houses & Nesting Boxes: 2-year warranty on structural integrity.
What Is Not Covered
This warranty does not cover damage resulting from:
- Normal wear and tear from weather exposure.
- Improper installation, assembly, or maintenance.
- Damage from animals (squirrels, bears, raccoons) beyond normal squirrel resistance.
- Extreme weather events (hurricanes, tornadoes, hailstorms).
- Modifications or repairs made by unauthorized parties.
- Corrosion from salt air or chemical exposure.
- Fading of painted finishes due to UV exposure (natural patina development is expected).
- Damage from improper cleaning methods or harsh chemicals.
How to File a Warranty Claim
- Contact us at [email protected] with your order number and a description of the issue.
- Provide clear photos of the defect or damage.
- Include proof of purchase (order confirmation or receipt).
- Our team will review your claim within 3-5 business days.
- If approved, we will send a replacement part, replacement product, or issue a refund at our discretion.
Warranty Remedies
At WildHaven's discretion, warranted products will be:
- Repaired: Replacement parts sent for easy DIY repair.
- Replaced: A new or refurbished product of equal value shipped free of charge.
- Refunded: A full or partial refund based on the product's remaining warranty value.
Replacement Parts
Many of our products have replacement parts available for purchase, including feeding ports, perches, suction cups, and cleaning brushes. See our Cleaning & Maintenance section or contact us for availability.
Care Instructions
To maximize the life of your WildHaven products:
- Clean feeders every 2-4 weeks with warm soapy water.
- Allow feeders to dry completely before refilling.
- Store wooden products in a dry location during extreme weather.
- Check and tighten hardware periodically.
- Apply cedar sealant annually to wooden products (optional).
- Remove snow accumulation from roof-style feeders to prevent structural stress.
Implied Warranties
To the extent permitted by law, implied warranties (including merchantability and fitness for a particular purpose) are limited to the duration of the express warranty period. Some states do not allow limitations on implied warranties, so this limitation may not apply to you.
State-Specific Rights
This warranty gives you specific legal rights. You may also have other rights that vary from state to state. Colorado residents are entitled to all rights provided under Colorado consumer protection laws, including the Colorado Consumer Protection Act (C.R.S. § 6-1-101 et seq.).
Contact Us
For warranty questions or claims:
- Email: [email protected]
- Phone: (303) 555-0100
- Mail: WildHaven LLC, 1234 Mountain View Drive, Denver, CO 80202
Warranty hours: Monday-Friday, 9 AM - 5 PM Mountain Time.