Refund Policy

Refund Eligibility

Refunds are available for items returned within our 7-day return window from the date of delivery. To be eligible for a refund, items must be unused, in original condition, and in original packaging. See our Return Policy for full details.

Refund Processing Time

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.

• Credit/Debit Cards: 5-7 business days for the refund to appear on your statement.
• PayPal: 3-5 business days.
• Apple Pay / Google Pay: 5-7 business days.

Partial Refunds

In certain cases, we may issue a partial refund:

• Items returned with missing parts or accessories.
• Items showing signs of use or damage not caused by us.
• Items returned outside the 7-day window (at our discretion).

Non-Refundable Items

• Original shipping charges (non-refundable except for defective items).
• Return shipping costs for buyer's remorse returns.
• Gift cards.
• Final sale or clearance items.
• Opened bird seed or food products.

Canceled Orders

If you cancel your order before it ships, we will issue a full refund within 24 hours. If the order has already shipped, you must follow the return process to receive a refund.

Defective or Incorrect Items

If you receive a defective or incorrect item, you are entitled to a full refund or replacement, including shipping costs. Please contact us within 48 hours of delivery at [email protected] with photos.

Refund Method

All refunds are issued to the original payment method used for the purchase. We cannot refund to a different card or account.

Late or Missing Refunds

If you have not received your refund within 10 business days:

• Check your bank account or credit card statement.
• Contact your payment provider — processing times vary.
• Contact us at [email protected] with your order number.

Contact Us

For refund inquiries:

• Email: [email protected]
• Phone: (303) 555-0100
• Mail: WildHaven LLC, 1234 Mountain View Drive, Denver, CO 80202